Mystery & Guest Experience

Written By Natalia Swarz
 

Mystery Guest & Guest Experience

From booking to check out, we stay at your hotel and give you raw & honest feedback to create an elevated guest experience. We cover anything and everything: from service to the temperature of the shower and quality of the pillows. You will receive a detailed report that will make you improve your guest’s experience during their next stay.

 
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Natalia Swarz

Natalia was born & raised in Cali, Colombia - a city where summer is endless and golden hour lasts forever - and is now based in Madrid. She is the founder of Hôtel Weekend.

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